Syracuse Time & Alarm is seeking a detail-oriented Accounts Receivable Specialist to join our team in Syracuse, NY. This role is responsible for managing accounts receivable processes, collections activities, payment tracking, invoicing support, and maintaining accurate financial records.

The ideal candidate is organized, professional, comfortable communicating with customers regarding outstanding balances, and experienced in accounting or bookkeeping practices. This position works closely with internal departments to ensure timely payments and accurate reporting.

Primary Duties & Responsibilities

• Manage accounts receivable processes and maintain customer account records.
• Perform collections activities, including contacting customers regarding overdue invoices and payment status.
• Process, verify, and record payments received by check, ACH, credit card, or other methods.
• Monitor aging reports and follow up on outstanding balances.
• Reconcile customer accounts and investigate discrepancies.
• Generate invoices and statements as needed.
• Match purchase orders, invoices, and payments while recording required information accurately.
• Check figures, postings, and financial documents for correct entry and mathematical accuracy.
• Access and analyze computerized financial information related to specific customer accounts.
• Perform calculations involving balances due, discounts, interest charges, and adjustments.
• Maintain organized financial records and documentation.
• Support month-end reporting and accounting processes.
• Answer customer billing questions professionally and efficiently.
• Perform general administrative duties including filing, email correspondence, and phone support.
• Operate accounting and ERP software systems to record and manage financial data.
• Ensure compliance with company policies and applicable financial regulations.

Qualifications

Required:

• Associate degree in Accounting, Business, Finance, or related field OR
• Minimum of 2 years of accounting, bookkeeping, accounts receivable, or collections experience
• Strong attention to detail and organizational skills
• Experience communicating with customers regarding payments and collections
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Ability to manage multiple priorities and deadlines

Preferred:

• Experience with accounting software and ERP systems
• Prior construction, service industry, or contractor billing experience
• Experience with accounts receivable aging reports and collections management

Compensation & Benefits

Pay: $20.00 – $28.00 per hour (based on experience)

Benefits Include:

• 401(k)
• 401(k) Matching
• Health Insurance
• Paid Time Off (PTO)
• Employee Assistance Program
• Paid Holidays
• Career Growth Opportunities

Skills & Competencies

• Accounts Receivable Management
• Collections & Payment Processing
• Customer Service
• Accounting & Financial Reporting
• Time Management
• Organization & Attention to Detail
• Communication Skills
• Problem Solving
• Microsoft Office Suite
• Accounting Software
• Data Entry Accuracy
• Professional Phone & Email Communication

Work Environment

This is an in-person position located in Syracuse, NY. Employees work in a professional office setting using:

• Desktop computers
• Accounting & AR software
• Microsoft Office
• Scanners & office equipment
• Phone systems
• ERP/accounting platforms

Schedule

Full-Time

40 hours per week

Monday – Friday

Day Shift

In-Person Position

Please Note:

This job description does not state or imply that these are the only duties to be performed by the employee in this position. Employees may be required to perform other job-related duties as assigned by management. Duties and responsibilities may be modified to reasonably accommodate individuals with disabilities.

Employment with Syracuse Time & Alarm is at-will and does not constitute an employment contract.