24/7 remote service support

Veristatus offers comprehensive, 24/7 remote service support tailored to your business's unique needs, ensuring your systems run smoothly with the expertise of factory-trained, NICET certified technicians.

Solutions for every demand

Choose from a variety of service plans, including Galaxy, Genetec, Rauland TCU, and Austco, each designed to provide essential updates, troubleshooting, and maintenance at competitive annual rates. Enhance your operational efficiency with Veristatus’s dependable support and ensure your technology is always in peak condition.

  •  $160.00 per hour
  • $80.00 per ½ hour

½ hour minimum if not signed up for a contract.
Customer will be invoiced.

$2,500

Annually
per location

  • Remote support
  • Annual upgrade of software
  • Manage badging 
(adding and changing included)
  • Online troubleshooting, system navigation, and system training
  • Working with alarms 
(reset/acknowledge)
  • Manage operators
  • Report running
  • Help with doors not working
  • System operator maintenance
Sign Up Now

$2,000

Annually
per location

  • Remote support
  • Annual upgrade of software
  • Manage badging 
(adding and changing included)
  • Online troubleshooting, system navigation, and system training
  • Working with alarms 
(reset/acknowledge)
  • Manage operators
  • Report running
  • Help with doors not working
  • System operator maintenance
Sign Up Now

$1,500

Annually
per location

  • Remote support
  • Windows update on servers we provide or STA provided server
  • Bell schedule updates
  • Semi-annual training refresh
  • Infrastructure adjustment
  • System operator maintenance
  • Synchronize clocks
  • Does not include any owner-supplied phone support
Sign Up Now

$600

Annually
per location

  • Remote support
  • Software upgrades
  • Remote Yearly onsite testing
  • Virus removal
  • Operating system repair
  • Training
  • Set up assistance
Sign Up Now

*Prices reflect manufacturer license agreement.

Contact Us

Our passion for technology and safety solutions is unmatched by others. Let us know how we can help!

(866) 303-5837

support@veristatus.net

Contact Us

Don’t compromise on security—choose Syracuse Time and Alarm to safeguard what matters most to you. Contact us today to schedule a consultation and learn more about our comprehensive range of solutions.